Pepperfry.com ties up with Zefo

Pepperfry launches exchange services…

Pepperfry.com, India’s No.1 Furniture and Home marketplace has launched an ‘Exchange Your Furniture’ service. This service is for Pepperfry customers across selected cities through an alliance with Zefo, the online marketplace for pre-owned goods, according to a press statement. Through this service, customers could exchange their old furniture within 48 hours of placing a request on Pepperfry.com.

Pepperfry is providing customers with an opportunity to sell their old furniture to Zefo in exchange of Pepperfry gift cards through the ‘Exchange Your Furniture’ service. These gift cards are redeemable against purchases made on Pepperfry.com and can be clubbed with the other offers running on the website. Pepperfry customers stand to benefit from this service by receiving a fair value for their old furniture to refresh their interior spaces. This service is available on a select range of furniture pieces such as beds, sofas, dining sets, tables, storage and office chairs.

As a leader in furniture and home segment Pepperfry has always provided enhanced and hassle free shopping experiences to discerning customers. Pepperfry is extending this promise to customers with the ‘Exchange Your Furniture’ service through which they could now exchange their old furniture with greater flexibility and convenience at zero extra cost.

The new service has been launched through an alliance with Zefo. Zefo is a used and factory seconds household goods marketplace which promises a fair price, money upfront, flexible pick-ups and a completely hassle-free and professional experience to sellers. 

‘Exchange your furniture’ is currently available across Delhi, Gurugram, Noida, Bengaluru and Mumbai. Customers in these cities can also visit the Pepperfry studios for assistance.

In order to avail the service, Pepperfry customers can fill up an online from by clicking on the link ‘Furniture Exchange Program’ on Pepperfry.com. Once the form is duly filled with the requisite personal details, the Zefo team would contact the customer within three business hours to seek the necessary information, specifications and images of the furniture piece intended by customer to be sold to them. The Zefo team will inspect the furniture to evaluate the offer price based on the images and specifications shared by the customer. This will be a completely transparent process, the Zefo team will share a quote with customer and the final discretion to sell the furniture piece will rest with the customer.

Talking about this new feature launch, Hussaine Kesury, VP and business head- furniture category, Pepperfry, said, “We have introduced the ‘Exchange your Furniture’ service on popular demand. Our customers have been seeking ways to make space for their new furniture by selling/exchanging their old furniture. Partnering with Zefo gives us an opportunity to provide a hassle free and convenient exchange option to our 4.5 million plus discerning customers. We are delighted to collaborate with Zefo and are confident of providing a great customer experience through our alliance.”

“We are looking forward to the partnership with Pepperfry, as at this time of the year, people are looking to clean out their homes as they prepare for Diwali. Most customers want to buy new things, but their old stuff has to go somewhere. That’s where we will come in. Customers don’t have to deal with low-intent buyers, dealers, and the incessant haggling, and you get the money upfront, said Karan Gupta, co-founder, Zefo. 

Do you think this move by Pepperfry would encourage other players to dole out more offers and discounts to the customers?

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